Motivational Interviewing and “What Matters to You?” Conversations

This evidence-based tool supports clinicians in identifying and addressing social isolation and loneliness in older adults. It provides a clear, practical framework organized into four steps:

Connect: Build rapport using empathy, active listening, and openness

Assess: Use simple screening tools to understand loneliness and risk

Respond: Tailor supports, referrals, and care planning

Educate: Reinforce the importance of social connection for health

The tool also includes:

• Conversation starters
• Screening questions
• Risk factors to watch for
• Intervention ideas and community supports

This is a practical resource you can integrate directly into your everyday conversations with patients.